Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
Domestic Orders: 3–7 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Shipping Rates
Shipping charges are calculated at checkout based on your location and the selected shipping method. Any available free shipping offers will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (where available). Tracking information may take up to 24–48 hours to become active.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees charged by their country's customs authorities.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is delayed, please allow a few additional business days before contacting us. If your order appears to be lost, please contact our customer support team, and we will work with the shipping carrier to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact our customer support team. We will be happy to assist you.